Our Diamond Value Guarantee Program
We guarantee the value of your lab-grown VRAI created diamond, which is why we are proud to provide diamond upgrades to our customers. Your engagement rings are precious and meaningful purchases and with our Diamond Value Guarantee Program, you can be assured that your love for VRAI created diamonds will remain true for a lifetime.
What is a diamond upgrade?
At VRAI, we understand the emotional significance of an engagement ring, and that's why we're committed to providing a lifetime value guarantee for your VRAI created diamond. Think of it as your very own "rainy day" fund, ensuring your diamond investment remains a valuable asset for years to come.
With our Value Guarantee Program, any certified solitaire diamond (0.30ct and above) set in a VRAI engagement ring, or purchased loose, is eligible for an upgrade at any time. You can return your original VRAI created diamond and receive a credit equivalent to the purchase price, which can be applied towards any diamond jewelry on VRAI.com that is at least fifty percent greater in value. This includes jewelry featuring a 1/4ct+ diamond, engagement rings, or loose diamonds.
Please note that this value guarantee is exclusive to the original purchaser and does not include the cost of your setting, duties/taxes paid on the diamond, or shipping costs. All applicable duties and taxes will be charged on the full retail price of your new jewelry, prior to applying the credit. The entire credit must be used towards your order, and all diamond jewelry purchases made with this credit are final sale. A Cut for You™ VRAI Created Diamond is not eligible for a diamond upgrade unless it is less than 3.5ct and is an Elongated Cushion, or unless it is less than 5ct and is a Round Brilliant, Oval, Emerald, Pear, Radiant, or Cushion.
To qualify for the Value Guarantee Program, your diamond must be in its original condition, accompanied by the original purchase receipt and diamond certificate. Any damage to the original diamond may disqualify it from this program.
Upon verification and inspection of your diamond, we will return the original setting to you. Please be aware that your setting is non-refundable. If you choose to purchase another VRAI engagement ring, a new setting must be purchased as each setting is custom-made based on the diamond's specific measurements.
Invest in a VRAI created diamond engagement ring today and enjoy the peace of mind that comes with our lifetime value guarantee. Your love story may evolve, and so can your diamond.
What is an example of a diamond upgrade?
You and your spouse absolutely adore your engagement ring featuring a VRAI created diamond. You have decided to renew your vows for your upcoming anniversary and are interested in the upgrade to secure a new ring where the diamond is larger or of greater value. You return your engagement ring with its 1ct VRAI created diamond. The diamond is inspected and verified and the setting is returned to you. You now have credit equivalent to the original purchase price of the VRAI created diamond to spend at www.vrai.com for a new ring that is 50% greater in value. You select the perfect ring with a VRAI created 2ct diamond to help mark this important milestone in your relationship.
What else do you need to know?
Please note, your setting is non refundable, and if you choose to purchase another VRAI engagement ring, a new setting will need to be purchased, as each setting is made-to-order based on the diamond's specific measurements.
This credit does not include the price of your setting, duty/tax paid on the diamond or shipping costs, and is non-transferable. To be eligible for the Diamond Value Guarantee Program, your diamond must be in its original condition with the original purchase receipt and diamond certificate. Any damage to the original VRAI created diamond may disqualify the diamond from this program.