Returns, Exchanges & Resizes

Just like our diamonds, we want you to shine bright and feel that every design is a perfect match for you. But in case it isn't, you can return fine jewelry, engagement rings, or wedding bands for a refund to the purchaser’s original method of payment or a gift card within 30 days of delivery. In order to be eligible for a refund, your purchase must come back to us in its original condition and packaging, accompanied by all original documentation. Just a heads up: we can't take back a few things. This includes fine jewelry you've personalized like nameplates, any rings we've modified or resized for you, misused jewelry or jewelry altered by a third-party jeweler, any “Cut for You” VRAI created diamond orders, and jewelry that's been custom designed just for you.

A VRAI created loose diamond purchased through VRAI.com, that is not a “Cut for You” VRAI created diamond, can be returned within 14 days of delivery for a full refund to the purchaser's original method of payment. Each diamond must arrive in its original condition, with its original purchase receipt and Diamond Certificate, and must not have been previously set. Each customer is permitted one loose diamond return, and the second loose diamond purchased through VRAI.com is considered final sale.

All returns require a Return Merchandise Authorization and reason for return. Refunds are processed within 10 business days of items being received.

VRAI offers free return shipping on all orders from the US, Canada, European Union, and United Kingdom.

Returns & Recycling Fees

When it comes to our sustainable fine jewelry, we believe that every step of the creative process is as important as the final outcome. Each engagement ring, wedding band and made-to-order fine jewelry design is custom created once your order is placed. When returning an engagement ring, wedding band or made-to-order fine jewelry design, we will be unsetting the diamond(s) and melting the metal for recycling. To cover this process, a $300 USD / CA$300 / A$300 / £300 / €300 recycling fee will be deducted from each engagement ring refund, and/or a $50 USD / CA$50 / A$50 / £50 / €50 recycling fee will be deducted from each wedding band and made-to-order fine jewelry refund, which allows us to remain true to our sustainability commitments. As a reminder, each engagement ring and wedding band purchase comes with Our Lifetime Care Package, which allows for complimentary resizing within one full US size.

If you return your engagement ring, wedding band or made-to-order fine jewelry design with plans to repurchase, we will refund the full amount (minus the engraving fee if applicable on wedding bands and engagement rings) to a gift card. A VRAI digital gift card is non-refundable, has no expiration date, and can be used towards any design on our site.

United States

• In-stock jewelry designs under $700 USD can be returned via the following link: Create a return
  • Items can be exchanged within 30 days of delivery for the same design in a different color or size, provided the price remains the same.
  • Gifts can easily be exchanged via the following link: Create a gift exchange. The gift giver will not receive any notifications about the process, and the gift recipient can purchase the right size, style, or design for themself with their gift credit.
• Fill out this form to request a return for fine jewelry above $700 USD, loose diamonds, and engagement and wedding rings. All returns require a Return Merchandise Authorization and reason for return.

Canada, European Union and United Kingdom

• Fill out this form to request a return for jewelry, loose diamonds, and engagement and wedding rings. All returns require a Return Merchandise Authorization and reason for return.
• VRAI offers free return shipping on all international orders from Canada, European Union, and United Kingdom.

Other international returns

• Fill out this form to request a return from Australia, Norway, Switzerland, Japan, Singapore, South Korea and the United Arab Emirates. All returns require a Return Merchandise Authorization and reason for return.
• At this time, VRAI is unable to provide international return shipping from the above mentioned shipping destinations. Please use a trusted courier, as VRAI is not responsible for packages lost or stolen in transit coming back to us for a return. It is always best to insure your returning shipments.
• Duty/tax paid will be refunded, but your shipping fee is non-refundable.

Resizes

• In case your engagement ring or wedding band isn't the perfect fit, Our Lifetime Care Package includes one complimentary resize up to one full US size up or down, by the quarter, half or full size (2 sizes up or down by the half or full size in European and UK sizes).
• If you’re unsure of your ring size, order a complimentary Ring Sizer from our site or download the ring size guide here.
• If your engagement ring resize request is outside of one full size, you may need to return or reset your ring. You can learn more about our reset policies here.
• Infinity band styles cannot be resized and must be returned and repurchased in the correct size.
• Please reach out to hello@vrai.com to initiate the resize, return or reset process.

Last revised on May 18, 2023