Returns, Exchanges & Resizes

Holiday Return Policy: In-stock jewelry, made-to-order jewelry, and engagement and wedding-design orders placed from November 1, 2022 through December 15, 2022 can be returned for a refund through January 15, 2023. Our 30-day return policy for all fine jewelry orders will resume as of December 16, 2022.

Please refer to our loose diamond and engagement ring policies below. The extended return window does apply to engagement ring purchases, but your refund will incur a $200 USD recycling fee should you not request a gift card refund. Loose diamonds are eligible for a return within 14 days of delivery.

In order to protect your sentimental pieces during the busiest shipping period of the year and to allow our craftspeople the time needed to service your jewelry, we will pause annual shine, resizing, and repair services from November 1, 2022 through January 1, 2023. These services will resume as of January 2, 2023.

 

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Just like our diamonds, we want you to shine bright and feel that every design is a perfect match for you. But in case it isn't, you can return fine jewelry, engagement rings, or wedding bands for a refund to the purchaser’s original method of payment or a gift card within 30 days of delivery. In order to be eligible for a refund, your purchase must come back to us in its original condition and packaging, accompanied by all original documentation. Misused jewelry or jewelry altered by a third-party jeweler is not eligible for return. Engraved items are eligible for return, but the engraving fee is non-refundable.

A VRAI created loose diamond purchased through VRAI.com can be returned within 14 days of delivery for a full refund to the purchaser's original method of payment. Each diamond must arrive in its original condition, with its original purchase receipt and Diamond Certificate, and must not have been previously set. Each customer is permitted one loose diamond return, and the second loose diamond purchased through VRAI.com is considered final sale.

All returns require a Return Merchandise Authorization and reason for return. Refunds are processed within 10 business days of items being received.

VRAI offers free return shipping on all orders from the US, Canada, European Union, and United Kingdom.

When it comes to our sustainable fine jewelry, we believe that every step of the creative process is as important as the final outcome. Every engagement ring is custom created once your order is placed. When returning an engagement ring, we will be unsetting the diamond and melting the gold for recycling. To cover this process, a $200 USD recycling fee will be deducted from each engagement ring refund, which allows us to remain true to our sustainability commitments. As a reminder, each engagement ring purchase comes with Our Lifetime Care Package, which allows for complimentary resizing within one full US size.

If you return your engagement ring with plans to repurchase, we will refund the full amount (minus the engraving fee if applicable) to a gift card. A VRAI digital gift card is non-refundable, has no expiration date, and can be used towards any design on our site.

United States

• In-stock jewelry designs under $700 USD can be returned via the following link: Create a return
  • Items can be exchanged within 30 days of delivery for the same design in a different color or size, provided the price remains the same.
  • Gifts can easily be exchanged via the following link: Create a gift exchange. The gift giver will not receive any notifications about the process, and the gift recipient can purchase the right size, style, or design for themself with their gift credit.
• Email us to request a return for fine jewelry above $700 USD, loose diamonds, and engagement and wedding rings. All returns require a Return Merchandise Authorization and reason for return.

Canada, European Union and United Kingdom

• Email us to request a return for jewelry, loose diamonds, and engagement and wedding rings. All returns require a Return Merchandise Authorization and reason for return.
• VRAI offers free return shipping on all international orders from Canada, European Union, and United Kingdom.

Other international returns

• Email us to request a return from Australia, Norway, Switzerland, Japan, Singapore, South Korea and the United Arab Emirates. All returns require a Return Merchandise Authorization and reason for return.
• At this time, VRAI is unable to provide international return shipping from the above mentioned shipping destinations. Please use a trusted courier, as VRAI is not responsible for packages lost or stolen in transit coming back to us for a return. It is always best to insure your returning shipments.
• Duty/tax paid will be refunded, but your shipping fee is non-refundable.

Resizes

• In case your engagement ring or wedding band isn't the perfect fit, Our Lifetime Care Package includes one complimentary resize up to one full US size up or down, by the quarter, half or full size (2 sizes up or down by the half or full size in European and UK sizes).
• If you’re unsure of your ring size, order a complimentary Ring Sizer from our site or download the ring size guide here.
• If your engagement ring resize request is outside of one full size, you may need to return or reset your ring. You can learn more about our reset policies here.
• Infinity band styles cannot be resized and must be returned and repurchased in the correct size.
• Please reach out to hello@vrai.com to initiate the resize, return or reset process.

Last revised on October 13, 2022