Where To Buy Fine Jewelry: What You Should Know About VRAI

We offer $10 standard delivery for all orders in the U.S., with the option for expedited shipping at an extra cost. In the EU, standard shipping is €25, and in the UK, it's £20. At VRAI, transparency is one of our core values, which is why we openly display this fee instead of incorporating it into the product and advertising free standard shipping like other companies.

You can return for a refund to the purchaser’s original method of payment or a gift card within 30 days of delivery. Your purchase must come back to us in its original condition and packaging, accompanied by all original documentation. Misused jewelry or jewelry altered by a third-party jeweler is not eligible for return.

We have partnered with Klarna to bring you new ways to pay at checkout. It's a safe and simple way to get the fine jewelry and engagement rings you want, when you want it.

Pay in 4 interest-free installments, or apply for monthly financing.

VRAI stands behind the quality and craftsmanship of our jewelry and offers a lifetime warranty against manufacturing defects on fine jewelry purchases. If you experience damage to your purchase due to manufacturing, please contact us so we may evaluate your piece. Email hello@vrai.com with photos, a short video, and a description of how the damage occurred.

We work with Jewelers Mutual Insurance Group to offer repair and replacement jewelry insurance on VRAI purchases. If your jewelry gets lost, stolen, damaged or just mysteriously disappears, they've got you covered. Available for US and Canada (excluding Quebec) only.

We’re standing by to help. Check out our Help Center with answers to frequently asked questions. Also reach out to our dedicated team through live chat or email at hello@vrai.com

When considering where to buy fine jewelry, customer service is of the utmost importance. Reputable stores should provide clear and transparent policies and services, including warranties, shipping options, returns, and additional customer support to ensure a seamless shopping experience.