Shipping, Returns & Exchanges


Shipping & Delivery


The 'ships by date' for each design is provided on the product page.
Loose diamond purchases ship within 1- 4 business days.

VRAI does not deliver on weekends or holidays. Orders cannot be shipped to a P.O. box.

We ship to the following countries:

North America: United States of America, Canada

Europe: Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Spain, Sweden, Norway, Slovenia, Slovakia, Switzerland, United Kingdom.

Other international shipments: Australia, Hong Kong, Japan, Mexico, Singapore, South Korea, United Arab Emirates, Taiwan.

Signature Requirement

  • All FedEx and USPS Priority Mail shipments require a signature upon delivery.
  • Please refer to our FAQ for updated information from our shipping carriers.

For more detailed information on shipping, please click here.


Returns & Exchanges


Just like our diamonds, we want you to shine bright and feel that every design is a perfect match for you. However, if you feel otherwise, you can return eligible fine jewelry, engagement rings, or wedding bands for a refund to the purchaser’s original method of payment within 21 days of delivery. If you prefer a refund to a gift card, you can enjoy an extended 45-day return policy. To be eligible for a refund, the items must be returned to us in their original condition and packaging, accompanied by all original documentation. Just a heads up: we can't take back a few things. This includes fine jewelry you've personalized like nameplates; any rings we've modified or resized for you; misused jewelry or jewelry altered by a third-party jeweler; any “Cut for You™” VRAI created diamond orders (unless the diamond is a Round Brilliant, Oval, Emerald, Pear, Radiant, Cushion, Marquise, Trillion, Asscher, Princess or Elongated Cushion less than or equal to 5 ct); and jewelry that's been custom designed just for you.

A VRAI created loose diamond purchased through VRAI.com can be returned within 21 days of delivery for a full refund to the purchaser's original method of payment or gift card, unless it is a Cut For You™ VRAI created diamond. A Cut For You™ VRAI created diamond can only be returned within 21 days of delivery if it is a Round Brilliant, Oval, Emerald, Pear, Radiant, Cushion, Marquise, Trillion, Asscher, Princess or Elongated Cushion less than or equal to 5 ct. Each diamond must arrive in its original condition, with its original purchase receipt and Diamond Certificate, and must not have been previously set. Each customer is permitted one loose diamond return, and the second loose diamond purchased through VRAI.com is considered final sale.

All returns require a Return Merchandise Authorization and reason for return. Refunds are processed within 10 business days of items being received.

VRAI offers free return shipping on all orders from the US, Canada, European Union, and United Kingdom. We are unable to schedule FedEx pickups for returns.

Recycling Fees

When it comes to our sustainable fine jewelry, we believe that every step of the creative process is as important as the final outcome. Each engagement ring, wedding band and made-to-order fine jewelry design is custom created once your order is placed. When returning an engagement ring, wedding band or made-to-order fine jewelry design, we will be unsetting the diamond(s) and melting the metal for recycling. To cover this process, a $300 USD / CA$300 / A$300 / £300 / €300 recycling fee will be deducted from each engagement ring refund, and/or a $50 USD / CA$50 / A$50 / £50 / €50 recycling fee will be deducted from each wedding band and made-to-order fine jewelry item, which allows us to remain true to our sustainability commitments. As a reminder, each engagement ring and wedding band purchase comes with Our Lifetime Care Package, which allows for complimentary resizing within one full US size.

If you return your engagement ring, wedding band or made-to-order fine jewelry design with plans to repurchase, we will refund the full amount (minus the engraving fee if applicable on wedding bands and engagement rings) to a gift card. A VRAI digital gift card is non-refundable, has no expiration date, and can be used towards any design on our site.

For more detailed information on returns and exchanges, please click here.

Last revised on February 19, 2024